- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 9x5xNext Business Day
- Service Details
Remote Problem Diagnosis and Support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next Business Day Onsite Response:
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Standard Business Hours, Standard Business Days:
- Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation Management:
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service:
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
- Provided Support
- Phone Support
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 4 Hour
- Product Supported
- HP Commercial Mobile TC PCs with 1/1/0 Warranty
